ApexChat is seeking an Customer Onboarding & Implementation Specialist to join our team!
A Customer Onboarding & Implementation Specialist is responsible for onboarding and guiding new users to achieve their first success with our products and services. By doing so, they are the first stronghold in the fight against the one common enemy: churn.
As an Onboarding & Implementation Specialist, your focus is to ensure customers start on the right foot and are automatically less likely to churn.
The Specialist will learn the customer's business goals and teach customers how to use products or services in a simple and effective way. After a successful onboarding, customers take an interest in the service and see for themselves how exactly it brings value to them.
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Duties and Responsibilities
- CUSTOMER FACING- VIDEO CHAT REQUIRED!!!
- Educating customers
- Setting up customers for immediate success
- Reducing roadblocks as best as possible
- Improving product or service adoption
- Creating a loyal customer base
- Improving communication between stakeholders
- Giving customers detailed account directions
- Recording and solving customer issues, queries, and requests
- Educating users about the product best practices
- Company presentations and demos
- Perform on-boarding & set up of new accounts
- Lay the groundwork for account longevity/retention
- Data reporting, KPI achievement
- Customer-Facing
We are looking for a motivated individual who is passionate about building relationships, is personable, analytical, has an eye for detail and works well off a "to do" checklist! The Onboarding & Implementation Specialist is the face of Apex and will be responsible for assisting with onboarding new customers via Video Chat, explaining how our products/services and features work, ensure a proper set up and launch!! This is a critical step on our Customer Journey, as it lays the foundation for the customer's lifecycle with us.
Job Type: Full-time
Pay: $38,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- 1 year
Experience:
- Customer service: 1 year (Required)
- SaaS: 1 year (Required)
Work Location: Remote
