Claim Representative
Location: Lincoln Nebraska
Description: State Farm is employing Claim Representative right now, this career will be placed in Nebraska. Further informations about this career opportunity kindly read the description below. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of an auto claim representative include:
- Working with customers, State Farm agents, attorneys, witnesses, repair shops and serv! ice providers to settle automobile accident claims
- Investi! gating and evaluating the facts of a claim, which could include damage to property or injury to people
- Evaluating, negotiating, and settling claims within authority levels
- Maintaining the confidentiality of claim information
- Using State Farm claims systems and other technologies to perform job duties
- Communicating with customers and associates over the telephone, in person, and in written correspondence
- Working under management supervision with attorneys, in the defense of lawsuits
- Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
- Providing assignments and direction to claim processors and claim service assistants
- Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
- Successful completion of required training programs and all licensing requirements, including continuing educa! tion for licensing
- Ability to communicate clearly, professionally, and empathetically
- Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
- Ability to learn and utilize computer systems and other technologies
- Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority
- Ability to maintain quality work product and professionalism, even when work volume is high
- Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
- Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
- Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality
- ITEMS OF! NOTE
- May be required to drive motor vehicles and/or t! ravel via commercial transportation
- Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
- This position may require non-standard work hours or varying shifts
- Competitive starting salary
- Annual merit reviews
- Annual bonus potential
ADDITIONAL INFORMATION
This position will be housed in LOC handling WI Complex BI/PD claims.
FOR INTERNAL APPLICANTS
The following relocation guidelines apply to LATERAL MOVES for current claims employees
_ Relocation benefits will be offered from an unnamed facility to a named facility.
_ Relocation benefits will not be offered from a named facility to a named facility.
Promotions will continue to be handled per Relocation Policy.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
State Farm Insurance is an equal opportunity employer
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to State Farm.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Mon, 10 Feb 2014 10:45:58 GMT