Claim Representative
Location: Lincoln Nebraska
Description: State Farm is at present looking to employ Claim Representative right now, this vacancy will be placed in Nebraska. For complete informations about this vacancy opportunity kindly read the description below. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of an auto claim representative include:
Working with customers, State Farm agents, attorneys! , witnesses, repair shops and service providers to settle auto! mobile accident claims
Investigating and evaluating the facts of a claim, which could include damage to property or injury to people
Evaluating, negotiating, and settling claims within authority levels
Maintaining the confidentiality of claim information
Using State Farm claims systems and other technologies to perform job duties
Communicating with customers and associates over the telephone, in person, and in written correspondence
Working under management supervision with attorneys, in the defense of lawsuits
Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
Providing assignments and direction to claim processors and claim service assistants
Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, incl! uding continuing education for licensing
Ability to communicate clearly, professionally, and empathetically
Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
Ability to learn and utilize computer systems and other technologies
Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality
See For Yourself
May be required to drive motor vehicles and/o! r travel via commercial transportation
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
This position may require non-standard work hours or varying shifts
ADDITIONAL INFORMATION
This position will be housed in LOC, supervised by TM Mark Hummel, handling SD Complex BI/PD claims.
FOR INTERNAL APPLICANTS
The following relocation guidelines apply to LATERAL MOVES for current claims employees
_ Relocation benefits will be offered from an unnamed facility to a named facility.
_ Relocation benefits will not be offered from a named facility to a named facility.
Promotions will continue to be handled per Relocation Policy.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental,! Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers ( www.statefarm.ca/careers in Canada). You can also learn more about what to expect from our employment process - US or Canada.
State Farm Insurance is an equal opportunity employer
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to State Farm.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Mon, 02 Dec 2013 19:30:24 GMT